Moderation FAQ
2CU Help
I've just updated my organisation listing - why are the changes not showing?
All listings on 2CU go through a process where they are checked by the 2CU team before we save them permanently. This process may take up to 5 working days, usually much faster, before your changes are ‘live’ on 2CU. We will also send you an email confirming we have approved your recent changes.
The 2CU moderation team will check for the following:
- The submission an actual organisation or business
- The phone numbers and addresses are correctly entered
- Correctly formatted website and email addresses
- Descriptions fulfilling our guidelines
- Appropriate categories and keywords
- Accurate map
- Correct logo and appropriate photos
- Meets our submission guidelines and Terms & Conditions
What happens if a 2CU moderator spots an error?
2CU will fix any errors spotted if we know the correct details. In the event that our team need more information we will either phone or email the submitter of the information, or the organisation
My listing was rejected, what happens next?
In most cases we will contact you via phone or email if we have a problem with you listing submission. We will tell you why your submission has not meet our guidelines, and help you correct your listing. If you are not satisfied and feel your listing does meet our guidelines you are welcome to contact our team to talk further.
